Returns & Exchanges
At Ceremonia, we want you to be completely satisfied with your clean hair care routine; if a product isn't the right fit, you can return or exchange it within 30 days of purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leakage during transit.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your return box.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing